Refunds

Requests we receive fall under the following scenarios:

• Learning curve: configured many stores with lots of SKUs and without filters, was unaware of the pricing implications.
• Not satisifed: The customer is unhappy with index, does not want to use it anymore, and is looking for a refund.

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Eligibility Criteria

Customer must meet the following criteria to get a refund:

• The request is made within 30 days of the billing date for the learning curve case, and within 30 days after first deployment for the “Not satisifed” case.
• The customer provides a reasonable explanation for the request, fitting into one of the above scenarios.
• The account does not show signs of fraudulent activity or abuse of index services.

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Process

• Customer reaches out to us via email with a request for a refund.
• We review the request and determine if it is eligible for a refund.
• We issue a refund to the customer within 30 days of the request date.